Refund Request Form

Here are the circumstances in which we offer refunds:

Refunds for Coins of Inactive or Banned Creators. If you hold Coins associated with an Inactive Creator or a Creator who has violated these Terms and subsequently banned from the Service, we will repurchase your Coins a prorated price calculated on a 12 month rolling basis from when you purchased your Coins (a “Refund”).  To be eligible for a Refund, the Coins you hold must have been minted within twelve months from the date you complete the refund request form, available below.


For example, if six months ago, you purchased three newly minted Coins at a price of $10 per Coin, you will be eligible for a $15 refund (50% of $30), if you complete the Refund Request From during the Refund Eligibility Period. 

 

Coins purchased from other Users will be refunded at the original mint price at a price that may differ from the resale purchase price. For example, if six months ago, you purchased a coin from the original owner for $20 which was minted at $10, you will be eligible for a $5 refund (50% of the original mint price of $10).
 

Here are the circumstances in which no refunds are given:
1.     If you violated these Terms and are subsequently banned from accessing the Service, we reserve the right to confiscate your Coins, and you will not receive a refund.
2.     If you block a Creator, who has not violated these Terms, we will not provide you with a refund for the Coins associated with the blocked Creator; however, you will be able to create a sell order for the Coins. Please refer to “Selling Coins[4] ” for instructions on how to create a sell order.
3.     If the Coins you are holding are no longer within the Refund Eligibility Period.
4.     If you do not complete the Refund Request Form within the Refund Eligibility Period.

Request a refund

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